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Knowledge base

• General

  Food Handler Solutions

  • Deactivating Coupons
  • Invalidating a certificate
  • Unenrolling the customer from the course
  • Printing the students' certificates
  • How to create a coupon
  • How to unenroll a course from the customer's account?

  See all 9 articles

  School Food Handler

  • Course Development Workflow
  • Online Education Curriculum
  • SFH Floor Pricing (Updated as of September 2023)
  • Posting Course in Learndash
  • School Food Handler Program Summary
  • Setting up a new customer

  See all 8 articles

  Operations

  • Food Handler Course Program by TrainU
  • Boost Your Workday Productivity
  • Brand Kit Guidelines

  Social Media

  • How to generate hashtags?
  • Brand Assets | Food Handler Solutions

  Email Templates

  • Cancelled Webinar - Email Template
  • Back to School - Check In Email Template

  FAQ

  • Choice Partners
  • How can agents leverage knowledge to help customers?
  • How do I publish my content in other languages?
  • How do I customize my Help Center?
  • What are these sections and articles doing here?

  Announcements

  • Welcome to your Help Center!

• Tools

  Slack

  • Channels in FHS Slack and what they are for
  • Set your Slack status and availability
  • How to use Slack: your quick start guide

  Monday.com

  • Adding notes on Monday.com
  • Monday CRM
  • Staying Organized With Monday

  Vimeo

  • How to Set-up Vimeo

  Stripe

  • How to issue refunds in Stripe

  Zendesk

  • Zendesk for Administrators
  • Zendesk Agent Workspace
  • How to follow-up and close tickets
  • How to create a personal macro on Zendesk